Vincci Alfama

We were traveling celebrating our 20 year anniversary in Lisbon. We spent 5 wonderful days here. The cleanliness of the hotel is noteworthy and by being a small property they are able to ensure personalized attention to each guest. Fizz and Samantha's attentiveness in serving a delicious breakfast every morning, Pedro and Alfonso guiding us to restaurants, and shopping areas, as well in assisting us with making last minute reservations to some great restaurants made our stay truly special. The Alfama location was perfect despite bustling crowds. The staff were delightful and helpful, contributing to our overall enjoyment. The staff went above and beyond to accommodate us when checking out very early (4am) for an early flight that they even had a breakfast box waiting to take with us, which was beyond thoughtful. We highly recommend booking this hotel. It's truly worth it, and we would love to return. A big thank you to all the staff for making our anniversary trip so memorable. - A & C

What stood out the most was how welcoming and friendly the staff was. I had asked one of the staff members a question about the train from Lisbon to Porto and then a connecting train to Douro Valley. They were able to sit down with me and provide me with a range of options on how I could get to my intended target. They even offered to call the train company to get further clarification on a question (although I didn't take up that offer.) Their service truly goes above and beyond. My girlfriend and I truly fell in love with the location as well. The streets of Alfama are so beautiful and fun to walk. It's also a perfect blend of having options in the evening (food, fado, gelato, wine) without getting rowdy like some of the other popular neighborhoods, such as Bairro Alto. Noise was never an issue at this location. Our room wasn't the largest, but it was still comfortable, had everything we needed and was extremely clean. Our favorite touch was a welcome cocktail provided on the first day. They give you the basic ingredients and instructions and you're able to craft the drink on your own - it was incredibly tasty. The breakfast spread includes a mix of pastries, breads, meats, cheeses and fruits. If you wanted something larger, there was a menu for omelettes, french toast and others as well. Everything we had tasted fresh and delicious. We spent 5 nights at this location and felt like we were able to get the perfect Lisbon experience from here.

This is an amazing small hotel in the heart of Alfama district with all its narrow streets and steep hills. The staff was very helpful with easy checkin early and storage of bags. She guided us to a nice place for lunch. The rooms…very cozy and practically soundproof with lovely windows overlooking an inner courtyard. Breakfast is absolutely the best we had in Portugal and Spain…a wonderful hit and cold spread. Highly recommend.

Staff went above and beyond! They booked things for us and even helped us order a charger for a phone and have it delivered to us. Joanna was well informed and provided so much information. ALL the staff including the breakfast staff provided the best service we ever had at any hotel. Breakfast was exceptional! Highly recommend the avocado toast and Nutella crepe!

Amazing breakfast in a quaint room. The staff were so friendly and helpful. On arrival, we were directed to an area where we could freshen up and change as our rooms were not ready. We left our luggage and on return, all luggage had been delivered to our rooms. The rooms were clean and comfortable with nice touches such as complimentary pastel de nata, snacks, a specialty drink. The staff arranged for our transport to the cruiseport a few days later and were fantastic with directions and recommendations for sights to see.